Refund Policy

This Refund Policy applies to paid Logistonomics subscriptions. Payments are processed by our Merchant of Record, Paddle.com; refunds are issued through Paddle to your original payment method.

1. Free trial first

Every plan starts with a free 7-day trial, so you can fully evaluate the Service before paying. No payment is taken during the trial, and you are not charged unless you choose a paid plan.

2. Subscriptions and cancellation

• Paid plans are billed monthly in EUR.
• You can cancel at any time from your account (Subscription page). After cancelling, your plan stays active until the end of the current paid period and is not renewed — you are not charged again.
• Cancelling stops future charges; it does not by itself refund the current period.

3. Refunds

• 14-day cooling-off (EU/UK consumers): if you are a consumer, you may request a full refund within 14 days of your first payment, unless you have substantially used the Service in that time.
• Billing errors / duplicate charges: refunded in full.
• Service not as described or unavailable: contact us and we will make it right, including a refund where appropriate.
• Beyond the cooling-off period, monthly fees already paid are generally non-refundable for the remainder of a period, but we review reasonable requests case by case.

4. How to request a refund

Email support@logistonomics.com with your account email and the charge details. We aim to respond within 3 business days. Approved refunds are processed by Paddle to your original payment method; the time to appear depends on your bank or card provider.

5. Contact

Questions about refunds or billing: support@logistonomics.com.