Terms of Service

These Terms of Service ("Terms") govern your access to and use of Logistonomics(the "Service"), available at logistonomics.com. By creating an account or using the Service, you agree to these Terms.

Who we are. The Service is operated by Logistonomics from Ukraine. Contact us at any time: support@logistonomics.com.

Who sells you the subscription. Not us — Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle is the legal seller: its identity, its address and its invoice are what you see at checkout and on your receipt, and it is Paddle that handles payment, VAT and refunds (see section 5).

1. The Service

Logistonomics is a software-as-a-service platform that helps road-transport operators estimate cost per kilometre, plan legal HGV routes with toll estimates, manage fleet and personnel costs, prepare documents, and learn how to run a transport business in Europe. The Service is provided online; no physical goods are sold.

2. Estimates, not professional advice

All figures produced by the Service — taxes, VAT, tolls, social charges, fuel prices, driving bans, insurance and maintenance estimates, country guides, and AI-generated answers — are planning guidance onlyand change over time. They are not legal, tax, accounting, or routing advice. You must verify them with official sources and qualified advisors before relying on them. We are not liable for decisions made based on these estimates.

3. Business customers only — the Service is not sold to consumers

The Service is offered exclusively to businesses — transport operators, forwarders, dispatchers and their advisors — acting for purposes relating to their trade, business or profession. This includes sole traders (ФОП, JDG, Einzelunternehmer, PFA and equivalents) when they subscribe for their haulage business. It is not offered to, and must not be purchased by, consumers acting for private purposes.

Because the contract is business-to-business, the statutory 14-day right of withdrawal under Directive 2011/83/EU (and the national consumer laws implementing it) does not apply — that right protects consumers only. Our own refund practice is set out in section 5.

4. Accounts

You must provide accurate information and keep your login secure. You are responsible for activity under your account. You must be at least 18 and legally able to enter into a contract. We may suspend accounts that breach these Terms or are used unlawfully.

5. Subscriptions, billing, trial and refunds

• Free period. While a free period is announced in the Service, every feature is free of charge and no payment details are collected. Paid plans start only after notice given as described in section 12; nothing is charged automatically when a free period ends.
• The Service offers a free trial and paid plans billed in EUR. You can evaluate the Service during the trial without paying anything — that is how you decide before you buy, and it is why no cooling-off period is needed.
• Payments are processed by Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle is the seller of the subscription to you: it handles the transaction, the invoice and all applicable taxes (VAT). Your purchase is therefore alsogoverned by Paddle's buyer terms and its refund policy, which apply in addition to these Terms.
• Refunds. If the Service does not work as described, write to us within 14 days of the charge and we will refund that payment in full through Paddle. This is a voluntary goodwill commitment, not a statutory withdrawal right (see section 3): a carrier who cannot use the tool should not pay for it. It is not an unconditional money-back guarantee — you can evaluate the whole Service on the free trial before you pay a cent, so there is no need to buy blind. We may decline a refund where the Service worked as described, or where the request is repeated or abusive.
• Subscriptions renew automatically each period until cancelled. You can cancel at any time from your account; access continues until the end of the paid period and is not renewed afterwards. We do not refund the unused part of a period you have already started, unless the Service was unavailable through our fault.
• Prices may change with prior notice; changes apply to the next billing period.

6. Acceptable use

You agree not to misuse the Service, including: reverse-engineering or scraping it, reselling access, overloading the infrastructure, attempting to bypass usage limits, or using it for unlawful purposes.

Usage limits. We may set daily or monthly limits on features that consume external resources — for example route calculations or AI photo recognition — during a free period and on each plan. The limits in force are shown in the Service. The external quotas these features depend on can also run out for a time; the Service then says when the feature will be available again.

Your decisions and the data you enter. Whether to accept a load, what rate to agree, which route to drive and how to declare taxes are your decisions; the Service only gives estimates to support them (section 2). You decide what personal data — for example about your drivers — you put into the Service, and you are responsible for having a lawful basis for it and for informing those people; for that data we act as your processor under the Data Processing Agreement. You will compensate us for claims of third parties that arise from data you entered without a lawful basis or from your use of the Service in breach of these Terms.

7. Intellectual property

The Service, its software, design and content belong to Logistonomics. Data you enter remains yours; you grant us the permissions needed to operate the Service for you.

8. Disclaimers and limitation of liability

The Service is provided "as is", without warranties of any kind, and we give no uptime guarantee (no SLA) on the standard plans.

To the maximum extent permitted by law, our total aggregate liability for all claims is limited to the LOWER of (a) the fees you paid for the Service in the 3 months before the claim, or (b) €500. We are not liable for indirect, incidental or consequential losses, nor for lost profit, lost freight, missed deadlines, fines or penalties imposed on you by any authority.

Where the cap does not apply. Nothing in these Terms limits our liability for death or personal injury, for fraud, or for intent or gross negligence. Nor does the cap apply to a breach of anessential contractual obligation— an obligation whose fulfilment makes the proper performance of this contract possible at all and on which you may reasonably rely: for such a breach caused by ordinary negligence we are liable for the foreseeable damage typical of this kind of contract. Statutory liability under data-protection law, and a supervisory authority's own powers, are likewise unaffected.

(This wording exists because a flat cap written in standard terms is void in several EU jurisdictions even between businesses — most sharply in Germany, where §307 BGB strikes down clauses that limit liability for gross negligence or for cardinal obligations, and courts apply that reasonableness test to B2B terms too. A cap that a court simply deletes protects nobody.)

9. Third-party services and data

The Service relies on third parties: routing and toll-data providers, map data, the telematics providers you choose to connect, AI models, hosting, email and payment providers. Their data can be incomplete or wrong, and their services can be interrupted or changed. We pass their results on as estimates (section 2) and are not liable for their errors, interruptions or changes, nor for data a telematics provider sends or fails to send. A connection you set up with a third party is also governed by your own contract with that provider.

10. Your data and backups

Your data remains yours (section 7) and you can export it from the Service at any time. We keep regular backups, but no system is free from loss: keep your own copies of records the law requires you to keep — invoices, consignment notes (CMR), tachograph data and similar. Deleting your account deletes your data as described in the Privacy Policy.

11. Force majeure

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, including war and military action, missile or drone attacks and their consequences, martial-law measures, failures of electricity or internet supply, failures of hosting, cloud or communication providers, cyberattacks, epidemics, natural disasters, and acts or restrictions of public authorities. The affected party informs the other as soon as it reasonably can and resumes performance when the event ends. If such an event prevents the paid Service for more than 30 consecutive days, either party may end the subscription, and the unused part of the paid period is refunded through Paddle.

12. Changes to the Service and to these Terms

We develop the Service continuously and may add, change or remove features. We give at least 30 days' notice — by email or in the Service — before a change to these Terms that materially affects you, before paid plans start after a free period, and before we discontinue the Service as a whole; in that last case you can export your data before it ends. If you do not accept changed Terms, you may stop using the Service or cancel before they take effect; continuing to use it afterwards means you accept them.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms. Sections that by their nature should survive termination will do so.

14. Governing law and jurisdiction

These Terms are governed by the laws of Ukraine, and the courts of Ukraine have jurisdiction. As this is a business-to-business contract, this choice is permitted under Regulation (EC) No 593/2008 (Rome I), art. 3. Mandatory provisions of the law of your own country that cannot be derogated from by agreement — including your rights under the GDPR — continue to apply regardless of this choice.

15. Contact

Questions about these Terms: support@logistonomics.com.