Terms of Service

Last updated: 29 June 2026

These Terms of Service ("Terms") govern your access to and use of Logistonomics(the "Service"), available at logistonomics.com. By creating an account or using the Service, you agree to these Terms.

Who we are. The Service is operated by Logistonomics from Ukraine. Contact us at any time: support@logistonomics.com.

Who sells you the subscription. Not us — Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle is the legal seller: its identity, its address and its invoice are what you see at checkout and on your receipt, and it is Paddle that handles payment, VAT and refunds (see section 5).

1. The Service

Logistonomics is a software-as-a-service platform that helps road-transport operators estimate cost per kilometre, plan legal HGV routes with toll estimates, manage fleet and personnel costs, prepare documents, and learn how to run a transport business in Europe. The Service is provided online; no physical goods are sold.

2. Estimates, not professional advice

All figures produced by the Service — taxes, VAT, tolls, social charges, fuel prices, driving bans, insurance and maintenance estimates, country guides, and AI-generated answers — are planning guidance onlyand change over time. They are not legal, tax, accounting, or routing advice. You must verify them with official sources and qualified advisors before relying on them. We are not liable for decisions made based on these estimates.

3. Business customers only — the Service is not sold to consumers

The Service is offered exclusively to businesses — transport operators, forwarders, dispatchers and their advisors — acting for purposes relating to their trade, business or profession. This includes sole traders (ФОП, JDG, Einzelunternehmer, PFA and equivalents) when they subscribe for their haulage business. It is not offered to, and must not be purchased by, consumers acting for private purposes.

Because the contract is business-to-business, the statutory 14-day right of withdrawal under Directive 2011/83/EU (and the national consumer laws implementing it) does not apply — that right protects consumers only. Our own refund practice is set out in section 5.

4. Accounts

You must provide accurate information and keep your login secure. You are responsible for activity under your account. You must be at least 18 and legally able to enter into a contract. We may suspend accounts that breach these Terms or are used unlawfully.

5. Subscriptions, billing, trial and refunds

  • The Service offers a free trial and paid plans billed in EUR. You can evaluate the Service during the trial without paying anything — that is how you decide before you buy, and it is why no cooling-off period is needed.
  • Payments are processed by Paddle.com Market Ltd, our authorised reseller and Merchant of Record. Paddle is the seller of the subscription to you: it handles the transaction, the invoice and all applicable taxes (VAT). Your purchase is therefore alsogoverned by Paddle's buyer terms and its refund policy, which apply in addition to these Terms.
  • Refunds. If the Service does not work as described, write to us within 14 days of the charge and we will refund that payment in full through Paddle. This is a voluntary goodwill commitment, not a statutory withdrawal right (see section 3): a carrier who cannot use the tool should not pay for it. It is not an unconditional money-back guarantee — you can evaluate the whole Service on the free trial before you pay a cent, so there is no need to buy blind. We may decline a refund where the Service worked as described, or where the request is repeated or abusive.
  • Subscriptions renew automatically each period until cancelled. You can cancel at any time from your account; access continues until the end of the paid period and is not renewed afterwards. We do not refund the unused part of a period you have already started, unless the Service was unavailable through our fault.
  • Prices may change with prior notice; changes apply to the next billing period.

6. Acceptable use

You agree not to misuse the Service, including: reverse-engineering or scraping it, reselling access, overloading the infrastructure, attempting to bypass usage limits, or using it for unlawful purposes.

7. Intellectual property

The Service, its software, design and content belong to Logistonomics. Data you enter remains yours; you grant us the permissions needed to operate the Service for you.

8. Disclaimers and limitation of liability

The Service is provided "as is", without warranties of any kind, and we give no uptime guarantee (no SLA) on the standard plans.

To the maximum extent permitted by law, our total aggregate liability for all claims is limited to the LOWER of (a) the fees you paid for the Service in the 3 months before the claim, or (b) €500. We are not liable for indirect, incidental or consequential losses, nor for lost profit, lost freight, missed deadlines, fines or penalties imposed on you by any authority.

Where the cap does not apply. Nothing in these Terms limits our liability for death or personal injury, for fraud, or for intent or gross negligence. Nor does the cap apply to a breach of anessential contractual obligation— an obligation whose fulfilment makes the proper performance of this contract possible at all and on which you may reasonably rely: for such a breach caused by ordinary negligence we are liable for the foreseeable damage typical of this kind of contract. Statutory liability under data-protection law, and a supervisory authority's own powers, are likewise unaffected.

(This wording exists because a flat cap written in standard terms is void in several EU jurisdictions even between businesses — most sharply in Germany, where §307 BGB strikes down clauses that limit liability for gross negligence or for cardinal obligations, and courts apply that reasonableness test to B2B terms too. A cap that a court simply deletes protects nobody.)

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms. Sections that by their nature should survive termination will do so.

10. Governing law and jurisdiction

These Terms are governed by the laws of Ukraine, and the courts of Ukraine have jurisdiction. As this is a business-to-business contract, this choice is permitted under Regulation (EC) No 593/2008 (Rome I), art. 3. Mandatory provisions of the law of your own country that cannot be derogated from by agreement — including your rights under the GDPR — continue to apply regardless of this choice.

11. Contact

Questions about these Terms: support@logistonomics.com.